FAQs

Q. Why should I switch to bamboo reusable products?

A. Using  our  products  will help you become healthier and at the same time, help the environment by reducing landfill waste. Almost all our products contain or are entirely made of bamboo - the fastest growing plant in the world which can grow 1-to-4 inches in a day and regrow quickly after being cut down, making it the No. 1 renewable resource. Since the plant's health is improved by cutting, bamboo can be re-harvested every three years without any harmful effects on the environment. 

Q. Why should I switch to Lilipadz?

We made this video to offer some information and help YOU make the choice.

Q. What are the payment options?

A. We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

Q. Do I need to have an account to order?

A. No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotion

Q. How secure is my online order?

A. When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. Are there any exchange rates?

A. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Q. How do I set up my shipping address?

A. Since our website and service are based in English, all the information that you type in is required to be in English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Q. Can I change my shipping address after placing an order?

A. Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

Q. How long does shipping take, and how can I track my package?

A. The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

Q. What do I do if items are missing from my order?

A. If something is still missing, please contact us immediately at info@lilipadz.com.

If you still have any questions, please do not hesitate to contact us directly at info@lilipadz.com.